Service
Terms
Service Terms
Effective Date: August 9, 2026
Welcome to Steve & Company.
These Service Terms ("Terms") govern your access to and use of the website and professional services provided by AIRESTAR LLC, doing business as Steve & Company ("Steve & Company," "Company," "we," "our," or "us").
Steve & Company is a professional career consulting and resume writing brand operated by AIRESTAR LLC, a United States Limited Liability Company.
By accessing our website, submitting an inquiry, purchasing our services, or otherwise engaging with us, you acknowledge that you have read, understood, and agree to be bound by these Terms.
If you do not agree with these Terms, please do not use our website or purchase our services.
1. Services
Steve & Company provides professional career development and consulting services, which may include, but are not limited to:
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Resume writing and development
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CV writing and development
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LinkedIn profile optimization
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Cover letter development
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Career coaching and consulting
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Interview coaching and preparation
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Personal branding consulting
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Executive and professional career services
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Career strategy and job-search consulting
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Related professional development services
The specific services, deliverables, scope of work, timeline, and fees applicable to each client will be communicated through the applicable proposal, invoice, service description, or other written agreement.
We reserve the right to modify, update, or discontinue any service or offering at any time.
2. Service Scope and Deliverables
The scope of each engagement will depend on the service purchased by the client.
Before services begin, clients may receive information regarding the expected deliverables, project scope, estimated timeline, pricing, and applicable service conditions.
Services are provided based on the information, materials, and instructions supplied by the client.
We will make reasonable efforts to deliver the services described in the applicable service agreement or purchase confirmation. However, timelines may vary depending on the complexity of the project, client responsiveness, revisions, scheduling, and other circumstances.
3. Client Responsibilities
Clients agree to provide accurate, complete, and current information necessary for the delivery of services.
This may include employment history, educational background, professional achievements, job descriptions, career goals, LinkedIn information, and other relevant materials.
Clients are responsible for ensuring that the information they provide is truthful and accurate.
Steve & Company is not responsible for errors, omissions, inaccuracies, or misleading information resulting from information supplied by the client.
Clients are also responsible for responding to requests for information, reviewing drafts, providing feedback, and approving final deliverables in a timely manner.
4. Review and Approval of Deliverables
Clients are responsible for reviewing all drafts and final documents before using or submitting them to employers, recruiters, professional organizations, educational institutions, government agencies, or other third parties.
Once a final document has been reviewed and approved by the client, Steve & Company is not responsible for errors or changes that are subsequently made by the client or another party.
Clients remain responsible for ensuring that all information contained in their final documents accurately represents their professional background and experience.
5. Revisions
Where revisions are included in a purchased service, they must be requested within the applicable revision period communicated to the client.
Revision policies may vary depending on the service or package purchased.
Requests that materially change the original scope of work may be treated as additional services and may be subject to additional fees.
Steve & Company reserves the right to determine whether a request constitutes a reasonable revision within the original scope of work or a new service.
6. Payment
Payment terms will be communicated to the client before or at the time of service purchase.
Services may require full or partial payment in advance.
All fees are stated in the applicable proposal, invoice, checkout page, service agreement, or other written communication.
The client is responsible for providing accurate payment information and completing payments when due.
Steve & Company may suspend or delay services if required payments are not received in accordance with the agreed payment terms.
7. Cancellation, Refunds, and Rescheduling
Cancellation, refund, and rescheduling terms may vary depending on the service purchased and will be communicated to the client where applicable.
Because many of our services involve customized professional work performed specifically for an individual client, certain services may become non-refundable once work has commenced.
Any applicable refund will be handled in accordance with the applicable service agreement, refund policy, or purchase terms.
If a client needs to reschedule a consultation or appointment, reasonable advance notice may be required.
We reserve the right to charge applicable fees or decline rescheduling requests where a client repeatedly cancels, fails to attend scheduled appointments, or provides insufficient notice.
8. No Employment or Career Outcome Guarantee
Steve & Company provides professional career consulting and career-related services. We do not guarantee any particular employment or career outcome.
We do not guarantee:
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Employment offers
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Job interviews
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Promotions
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Salary increases
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Compensation levels
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Career advancement
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Responses from recruiters or employers
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Visa or immigration approvals
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Admission to educational programs
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Any other specific career outcome
Career outcomes depend on numerous factors outside our control, including market conditions, employer decisions, industry conditions, qualifications, experience, competition, interview performance, and individual circumstances.
Our services are intended to provide professional guidance, strategy, and career materials and should not be interpreted as a promise of any particular result.
9. Professional Advice Disclaimer
Our services are intended for professional career development and consulting purposes.
Unless expressly stated otherwise, our services do not constitute legal, immigration, tax, financial, medical, psychological, or other regulated professional advice.
Clients should consult appropriately licensed professionals for advice relating to matters outside the scope of our services.
10. Intellectual Property
All content available through the Steve & Company website, including but not limited to text, graphics, logos, branding, designs, templates, educational materials, frameworks, methodologies, and other original materials, is owned by or licensed to AIRESTAR LLC unless otherwise stated.
Such materials may not be copied, reproduced, distributed, republished, modified, sold, or commercially exploited without prior written permission.
Clients retain ownership of the personal information, employment history, professional experience, and other original information they provide to Steve & Company.
Upon completion and payment of applicable services, clients may use their customized final deliverables for their personal career and professional purposes, subject to any specific terms communicated for the applicable service.
11. Confidentiality
We understand that clients may provide sensitive professional and personal information during the course of an engagement.
We will use reasonable measures to protect client information and will not intentionally disclose confidential client information to unrelated third parties except as reasonably necessary to provide our services, operate our business, comply with applicable law, or protect our legal rights.
Additional information regarding how we collect, use, and protect personal information is provided in our Privacy Policy.
12. Third-Party Services
We may use third-party platforms and service providers to support our business operations, including payment processors, scheduling systems, cloud storage services, communication platforms, website providers, and other technology providers.
Our services may also include links to third-party websites or platforms.
We are not responsible for the availability, content, security, privacy practices, or performance of third-party services. Your use of third-party services may be subject to the terms and policies of those providers.
13. Website Use
Users agree to use our website only for lawful purposes.
You agree not to:
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Use the website for unlawful, fraudulent, or unauthorized purposes
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Attempt to gain unauthorized access to our systems, accounts, or data
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Interfere with or disrupt website functionality
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Introduce malicious code, software, or other harmful technology
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Copy, reproduce, or distribute website content without permission
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Misrepresent your identity or relationship with Steve & Company
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Use our website or materials to compete with or improperly exploit our business
We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been violated.
14. Limitation of Liability
To the fullest extent permitted by applicable law, AIRESTAR LLC, Steve & Company, and their respective owners, employees, contractors, and service providers shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to the use of our website or services.
This includes, without limitation, loss of employment opportunities, income, profits, business opportunities, data, or other economic or professional benefits.
To the fullest extent permitted by law, our total liability arising from any claim relating to a service will not exceed the amount actually paid by the client for the specific service giving rise to the claim.
Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.
15. Indemnification
To the fullest extent permitted by applicable law, you agree to indemnify and hold harmless AIRESTAR LLC, Steve & Company, and their respective owners, employees, contractors, and service providers from claims, liabilities, damages, losses, costs, and expenses arising from your violation of these Terms, misuse of our website or services, or provision of false, inaccurate, or misleading information.
16. Suspension or Termination of Services
We reserve the right to refuse, suspend, or terminate services or website access where reasonably necessary, including in cases involving:
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Violation of these Terms
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Non-payment
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Fraudulent or unlawful activity
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Abusive, threatening, or inappropriate behavior
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Repeated failure to provide information necessary to complete a project
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Misuse of our services, materials, or intellectual property
Where appropriate, we may provide notice before terminating an ongoing engagement.
Termination does not affect rights or obligations that arose before termination.
17. Governing Law
These Terms shall be governed by and construed in accordance with the laws applicable to AIRESTAR LLC, without regard to conflict-of-law principles, except to the extent otherwise required by applicable law.
Any dispute arising from or relating to these Terms or our services shall be handled in accordance with applicable law.
18. Changes to These Terms
We may modify or update these Service Terms from time to time to reflect changes in our services, business practices, or applicable legal requirements.
Updated versions will be posted on this website with a revised effective date.
Your continued use of our website or services after updated Terms become effective constitutes acceptance of the revised Terms, to the extent permitted by applicable law.
19. Severability
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue to remain in full force and effect to the fullest extent permitted by law.
20. Entire Agreement
These Terms, together with any applicable service agreement, proposal, invoice, refund policy, privacy policy, or other written terms provided to the client, constitute the applicable agreement governing the relevant services.
If there is a conflict between these Terms and a specific written service agreement, the specific service agreement will control to the extent of the conflict.
21. Contact
If you have questions regarding these Service Terms or our services, please contact us through the contact information provided on our website.
AIRESTAR LLC
Doing Business As: Steve & Company
United States
Website: https://www.steve-and-company.com
Last Updated: August 9, 2026
Privacy
Policy
Privacy Policy
Effective Date: August 9, 2026
This Privacy Policy describes how AIRESTAR LLC (“AIRESTAR LLC,” “Company,” “we,” “our,” or “us”), doing business as Steve & Company, collects, uses, maintains, and protects personal information obtained from visitors, clients, and users of our website and services.
Steve & Company is a professional career consulting and resume writing brand operated by AIRESTAR LLC, a United States Limited Liability Company.
By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described below.
1. Information We Collect
We may collect information that you voluntarily provide to us when you visit our website, contact us, request information, purchase or use our services, schedule a consultation, or otherwise communicate with us.
Depending on the services you use, the information we may collect includes:
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Full name
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Email address
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Phone number
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Mailing or billing information
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Employment history and professional experience
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Educational background
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Resume and CV information
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LinkedIn profile information
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Professional qualifications, certifications, and skills
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Career goals and job-search information
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Information provided during career consultations or coaching sessions
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Information submitted through website contact forms
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Payment and transaction-related information
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Other information you voluntarily provide to us
We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, operating system, pages viewed, referring website, and general usage information.
2. How We Use Your Information
We use the information we collect for legitimate business and service-related purposes, including to:
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Provide resume writing, career consulting, coaching, and related professional services
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Prepare, customize, and deliver career-related documents and materials
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Communicate with clients regarding projects, appointments, payments, and service updates
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Respond to inquiries and requests submitted through our website
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Process payments and transactions
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Schedule consultations and appointments
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Improve our services, website, and customer experience
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Maintain business records and administrative operations
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Detect, prevent, and address fraud, security issues, or unauthorized activity
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Comply with applicable laws, regulations, legal processes, or governmental requests
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Enforce our Terms of Service and other agreements
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Send service-related communications and, where permitted by law, relevant business or marketing communications
We do not use your personal information for purposes that are materially different from those described in this Privacy Policy without providing appropriate notice where required by applicable law.
3. Resume and Career Information
Because Steve & Company provides professional career and resume-related services, clients may voluntarily provide detailed professional information, including employment history, job responsibilities, accomplishments, education, certifications, career goals, and other information contained in resumes or professional profiles.
We use this information solely for legitimate business purposes related to providing the requested services, improving the quality of our work, communicating with you, and fulfilling our contractual obligations.
We do not sell or rent client resumes, career histories, or professional profiles to third parties.
4. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information.
We may share limited information with trusted third-party service providers when reasonably necessary to operate our business and provide our services. These providers may include:
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Payment processors
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Scheduling and appointment platforms
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Cloud storage and document management providers
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Email and communication platforms
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Website hosting and analytics providers
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Customer relationship management and business software providers
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Professional service providers, such as accountants, attorneys, or other advisors
These service providers are authorized to access information only as reasonably necessary to perform services on our behalf or support our business operations.
We may also disclose information when we believe disclosure is necessary to comply with applicable law, legal process, court order, subpoena, governmental request, protect our rights or property, prevent fraud or abuse, or protect the safety of our users or others.
5. Payment Information
Payments for our services may be processed through third-party payment processors.
We generally do not directly store complete credit card numbers or other sensitive payment credentials on our own systems. Payment information may be collected and processed directly by the applicable payment provider in accordance with its own privacy policy and security practices.
6. Cookies and Website Technologies
Our website may use cookies, pixels, analytics tools, or similar technologies to improve website functionality, understand how visitors use our website, measure website performance, and improve our services and user experience.
Cookies may allow us to remember certain preferences, analyze website traffic, and understand general usage patterns.
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality or performance of parts of our website.
7. Third-Party Websites and Services
Our website may contain links to third-party websites, platforms, social media pages, or other services.
These third-party services may have their own privacy policies, terms, and data practices. We are not responsible for the privacy practices, security, content, or policies of third-party websites or services.
We encourage you to review the privacy policies of any third-party services you choose to use.
8. Data Security
We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or destruction.
However, no method of transmitting information over the Internet or storing information electronically is completely secure. Therefore, while we take reasonable precautions to protect your information, we cannot guarantee absolute security.
9. Data Retention
We retain personal information for as long as reasonably necessary to:
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Provide and maintain our services
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Complete ongoing or past client engagements
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Maintain appropriate business and financial records
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Comply with applicable legal, tax, accounting, or regulatory obligations
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Resolve disputes
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Prevent fraud or misuse
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Enforce our agreements and legal rights
When personal information is no longer reasonably necessary for these purposes, we may delete, anonymize, or securely dispose of it, subject to applicable legal and operational requirements.
10. Your Privacy Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information.
These rights may include the ability to:
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Request access to personal information we maintain about you
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Request correction of inaccurate or incomplete information
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Request deletion of your personal information, subject to applicable legal exceptions
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Request information about how your personal information is collected or used
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Withdraw consent where processing is based on consent
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Object to or restrict certain processing activities where applicable
To exercise any applicable privacy rights, please contact us using the contact information provided on our website.
We may need to verify your identity before processing certain requests. We will respond to legitimate requests within the time period required by applicable law.
11. California and Other U.S. State Privacy Rights
Certain U.S. states provide residents with additional privacy rights under applicable state privacy laws.
Where applicable, we will honor privacy rights required by those laws, subject to applicable exceptions and limitations.
We do not sell personal information for monetary consideration, and we do not knowingly sell or share personal information for cross-context behavioral advertising as those terms may be defined under applicable state privacy laws.
If you are a resident of a state that provides additional privacy rights, you may contact us to request information about or exercise any rights available to you under applicable law.
12. International Users and Data Transfers
Steve & Company is operated by AIRESTAR LLC, a United States company. Depending on where you are located, your personal information may be transferred to, stored in, or processed in the United States or other countries where our service providers operate.
These countries may have data protection laws that differ from those in your country or region.
By using our website or services, you acknowledge that your information may be processed in the United States and in other locations as reasonably necessary to provide our services and operate our business.
Where required by applicable law, we will take appropriate measures regarding international transfers of personal information.
13. Children's Privacy
Our website and services are intended for adults and are not directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete that information.
14. Communications
We may communicate with you by email or other communication methods regarding your services, appointments, transactions, account-related matters, or other business communications.
Where permitted by applicable law, we may also send occasional marketing or informational communications.
You may opt out of non-essential marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us directly.
Please note that you may continue to receive necessary transactional or service-related communications even if you opt out of marketing communications.
15. Changes to This Privacy Policy
We may update or modify this Privacy Policy from time to time to reflect changes in our business practices, services, technology, or applicable legal requirements.
When we make changes, we will post the updated Privacy Policy on this page and update the “Effective Date” shown at the beginning of the policy.
We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.
16. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our handling of personal
information, please contact us through the contact information provided on our website.
AIRESTAR LLC
Doing Business As: Steve & Company
United States
Website: https://www.steve-and-company.com
Last Updated: August 9, 2026
Refund
Policy
Refund Policy
Effective Date: August 9, 2026
This Refund Policy explains the refund, cancellation, and rescheduling terms applicable to services provided by AIRESTAR LLC, doing business as Steve & Company ("Steve & Company," "Company," "we," "our," or "us").
Steve & Company is a professional career consulting and resume writing brand operated by AIRESTAR LLC, a United States Limited Liability Company.
Because our services are primarily customized professional services performed for individual clients, refund eligibility may depend on the nature of the service, whether work has commenced, and the amount of customized work already completed.
By purchasing or using our services, you acknowledge and agree to the terms of this Refund Policy.
1. General Refund Policy
We aim to provide professional, high-quality, and customized career services that meet the agreed scope of work.
Before purchasing a service, clients are encouraged to review the service description, scope, deliverables, pricing, timeline, and applicable terms carefully.
Because many of our services involve customized work prepared specifically for an individual client, payments may become partially or fully non-refundable once work has commenced.
Any refund will be determined based on the circumstances of the request, the applicable service agreement, and the amount of work already performed.
2. Services Purchased in Advance
Some services may require full or partial payment before work begins.
When payment is made in advance, the payment reserves the applicable service, project capacity, consultation time, or production resources.
If a client requests cancellation before any customized work has commenced, we may consider a refund of the unused portion of the payment, subject to any applicable administrative, processing, or scheduling costs.
Once customized work has commenced, the amount eligible for refund may be reduced based on the work already performed.
3. Customized Professional Services
Many Steve & Company services involve customized work, including:
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Resume and CV writing
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LinkedIn profile development
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Cover letter development
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Personal branding materials
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Career strategy
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Executive career consulting
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Career coaching
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Interview coaching
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Other customized professional services
Because these services involve time, professional expertise, research, analysis, writing, editing, and preparation specifically for the individual client, payments associated with completed or substantially completed work may be non-refundable.
If a client cancels after work has begun, we may retain an amount reasonably corresponding to the services already performed and refund any eligible unused portion, where applicable.
4. Cancellation Before Services Begin
If a client requests cancellation before work has commenced, the Company may review the request and determine whether a refund is appropriate.
Any refund may be subject to:
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Payment processing fees that cannot be recovered
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Administrative costs
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Reserved consultation or project time
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Other reasonable costs already incurred in connection with the engagement
The amount and availability of any refund will be communicated to the client after reviewing the circumstances of the cancellation.
5. Cancellation After Services Begin
Once services have commenced, refunds are generally not available for work that has already been performed.
If a client cancels an ongoing project, we may calculate the amount of work completed and determine whether any unused portion of the payment is eligible for a partial refund.
Work already completed may include, but is not limited to:
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Initial consultation
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Career assessment
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Review of existing documents
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Research and analysis
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Resume or CV drafting
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Content development
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LinkedIn profile development
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Editing and revisions
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Career strategy discussions
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Scheduled coaching or consulting sessions
Any refund decision will take into consideration the actual stage of the project and the services already provided.
6. Completed Services
Once the agreed deliverables have been completed and provided to the client, the applicable service fee is generally non-refundable.
Clients are responsible for reviewing deliverables and providing feedback within the revision period specified for the applicable service.
A client's dissatisfaction with a particular career outcome, employer response, interview result, or job-search result does not by itself create an entitlement to a refund.
7. Revisions and Client Feedback
Where revisions are included as part of a purchased service, clients must provide feedback within the applicable revision period communicated by Steve & Company.
Reasonable revisions within the original scope of work will be handled according to the applicable service package.
Requests that materially change the original project scope, require substantial additional work, or involve new documents or services may be subject to additional fees.
Failure to provide feedback or information within the applicable timeframe does not automatically entitle the client to a refund.
8. Coaching and Consulting Sessions
For career coaching, consulting, interview preparation, or other scheduled sessions, clients are responsible for attending the appointment at the agreed time.
If a client needs to reschedule, reasonable advance notice should be provided.
Where appropriate, Steve & Company may allow a client to reschedule a session without additional charges if sufficient notice is provided.
Repeated cancellations, late cancellations, or failure to attend a scheduled session may result in the session being considered used and non-refundable.
9. No-Show Policy
If a client fails to attend a scheduled consultation, coaching session, or other appointment without providing reasonable advance notice, the session may be considered completed for purposes of the applicable service package.
A no-show does not automatically entitle the client to a refund or replacement session.
At our discretion, we may offer a one-time rescheduling opportunity depending on the circumstances.
10. Refund Requests
Refund requests should be submitted through the contact information provided on our website.
When submitting a refund request, clients should provide:
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Full name
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Email address associated with the purchase
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Service or package purchased
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Date of purchase
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Reason for the refund request
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Any relevant supporting information
We may request additional information if necessary to review the request.
Each refund request will be evaluated based on the applicable service terms, the status of the engagement, the work already performed, and applicable law.
11. Refund Processing
If a refund is approved, it will generally be issued using the original payment method where reasonably possible.
The time required for the refunded amount to appear in a client's account may depend on the payment processor, financial institution, or other payment provider.
Steve & Company is not responsible for delays caused by a third-party payment processor or financial institution after a refund has been initiated.
12. Third-Party Payment Processing
Payments may be processed through third-party payment providers.
Third-party payment processors may have their own terms, policies, and procedures regarding payment transactions and refunds.
Where applicable, refunds will be processed through the payment method or payment provider originally used for the transaction.
13. Chargebacks and Payment Disputes
Clients are encouraged to contact Steve & Company directly before initiating a payment dispute or chargeback.
We will make reasonable efforts to review and resolve legitimate billing or service concerns.
Unauthorized or fraudulent chargebacks may be disputed with the applicable payment provider when appropriate.
Nothing in this section limits any rights that a client may have under applicable law.
14. Services Delayed by the Client
The delivery timeline for certain services may depend on the client providing information, documents, feedback, approvals, or other materials in a timely manner.
If a project is delayed because the client does not provide required information or feedback, such delay does not automatically create a right to a refund.
We may contact the client regarding an inactive or delayed project and establish a reasonable timeframe for the client to respond.
15. Company-Initiated Cancellation
In limited circumstances, Steve & Company may determine that it is unable to continue providing a service.
If we cancel an engagement before the agreed services have been substantially completed, we may provide an appropriate refund for the portion of services that has not been performed, subject to applicable law and the specific circumstances of the engagement.
Where appropriate, we may also offer an alternative arrangement or rescheduling option.
16. Non-Refundable Circumstances
Unless otherwise required by applicable law, refunds generally will not be available solely because:
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A client changes their mind after customized work has commenced
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A client decides not to pursue a job search or career change
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A client does not apply for jobs
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A client does not receive interviews or job offers
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A client does not receive a promotion or salary increase
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A client does not receive a desired response from an employer or recruiter
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A client changes career goals after services have commenced
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A client fails to provide requested information or feedback
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A client does not attend a scheduled session without reasonable notice
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A client has already received and approved the applicable deliverables
Career outcomes depend on many factors outside the Company's control. Steve & Company does not guarantee employment, interviews, promotions, salary increases, visa approvals, or any other specific career outcome.
17. Exceptions Required by Law
Nothing in this Refund Policy is intended to restrict or exclude any refund, cancellation right, consumer protection, or other legal right that cannot lawfully be waived or limited under applicable law.
Where applicable law provides a client with rights that differ from this policy, the applicable law will control.
18. Changes to This Refund Policy
We may update or modify this Refund Policy from time to time to reflect changes in our services, business practices, payment processes, or applicable legal requirements.
Any updated version will be posted on this website with a revised effective date.
We encourage clients to review this Refund Policy before purchasing services.
19. Contact Us
If you have questions about this Refund Policy or wish to submit a refund, cancellation, or rescheduling request, please contact us through the contact information provided on our website.
AIRESTAR LLC
Doing Business As: Steve & Company
United States
Website: https://www.steve-and-company.com
Last Updated: August 9, 2026